FAQs
We procure our teas from the best tea-producing regions such as: Darjeeling, Assam and Kangra. The Tisane ingredients we procure from Jammu & Kashmir, Himachal Pradesh, and Uttarakhand.
The authentic teas have 12-24month life shelf from the date of packaging. Chamomile Paradise has 18- month life shelf from the date of packaging. Hibiscus Elixir and Herbal Teas have 24-month life shelf from the date of packaging.
All products date of packaging and expiry details have been mentioned in the packaging.
Yes, The Imperial Garden Teas and Tisanes are 100% natural and pure. All the herbal tea blend ingredients are 100% natural and organic.
No, none of the teas and tisanes of The Imperial Garden contain any artificial flavours and preservatives.
Yes, all the products are natural and gluten-free.
Yes, they are.
As allergy differs from person to person, we have listed all ingredients in the products section. We suggest you check the ingredients before purchasing any product.
Yes, you can simply WhatsApp or E-mail us to order your preferred tea samples.
It is advisable not to consume more than 2 cups of teas in a day.
Doctors usually advise to avoid caffeine during pregnancy. Hence you are suggesting avoiding teas during pregnancy. To consume Tisanes during pregnancy, consult with your physicians or nutritionists. All the ingredients are listed on website.
Yes, we do international shipment across the globe except Australia, Bangladesh and Nepal.
Yes, we deliver pan India.
Yes, the customisation order facilities are available.
Yes, we do provide customised giftings for corporates, festivals, and social events. For that you can simply reach out through WhatsApp, E-mail, and Social Media Page DMs.
The Tisanes and Herbal Teas can be rebrewed once. But the Authentic Teas should never be rebrewed or re-boiled.
Yes, gift wrapping is available on the orders made through WhatsApp, E-mail, and Social Media Page DMs.
Yes, it is absolutely safe. It is WhatsApp Business number and is being handled professionally.
If the orders are made through Amazon India or Flipkart and cancellation policy is as per their regulations. If the ordered are made direct through WhatsApp, E-mail, and Social Media Page DMs you can cancel within 24 hours from the time of order.
In Amazon and Flipkart shipment charges are as per their regulations.
In direct order, up to 250 grams of packaging weight charges are INR 45 for local deliver, INR 65 for regional delivery and INR 85 for national delivery.
In direct order, we offer free shipping on all orders above INR 1000 across India.
For International shipment rates may vary on the basis on order size.
If the order is placed through Amazon or Flipkart, you can track the shipment status through their respective pages. If the order is placed direct, we will provide you the shipment tracking number. You can track it through courier company’s online portals.
No, we don’t accept COD on direct orders. But you can pay us through Paytm or UPI once the order has been shipped.
We process the delivery within 24 hours of order confirmation. Domestic shipments generally get delivered with 3-7 business working days from the date of dispatch.
International shipments usually get delivered by 15 business working days from the date of dispatch.
During lockdown, national holidays you may expect some delays than usual time of delivery.
If ordered through Amazon India or Flipkart delivery will be done as per their regulations.
No, there is no as such restriction. You can order as per your requirement.